Refund & Cancellation Policy
Effective: September 2026
1. Order Cancellations
Since our cakes are baked fresh to order, cancellations are accepted up to 4 hours before the scheduled delivery slot. Once a cake has entered the baking or customized decoration stage, the order cannot be cancelled.
2. Damaged or Incorrect Cakes
In the unlikely event that your cake arrives damaged or differs significantly from what you ordered, please contact us immediately upon delivery with a photo via WhatsApp at +91 8969094224. Our team will verify and arrange an immediate replacement or full refund.
3. Refund Processing
Approved refunds for online payments are credited back to the original payment source (UPI / Bank account) within 3 to 5 business days in accordance with banking standards.
4. Contact for Support
For urgent cancellation or delivery assistance, reach out via WhatsApp to +91 8969094224 or email support@cakemela.com.